Wednesday 2 April 2008

WORK

Saturday shop-workers should be better trained.

1 comment:

just Gai said...

I agree, Susan, but I would extend this requirement further, to all shop workers. I've always liked shopping in John Lewis because I find their staff to be well trained and knowledgeable, which is not always the case in other major retailers.

I guess the reason Saturday staff are less well trained is that the turnover is higher and the cost of training cannot be justified, atleast in economic terms. However, I do think they are doing themselves a disservice if it discourages shoppers.